Nothing messes with the mind and emotions of a shopper more than rearranging the items for sale in a grocery store. No matter what the reasoning behind the reorganization, customers are convinced that the ultimate plan is to pull more money out of their pockets by making them hunt and search for the items they need, perhaps discovering new items to buy in the process. They resent the extra time and effort they have to put into filling their carts, and by the time they reach the checkout lane their rage has reached the boiling point and is ready to spill over onto the first store employee they see, usually the hapless cashier standing behind the register.
I listened to my share of customer complaints yesterday after clocking in for my shift. At first I was sympathetic to the customers' frustration, understanding that their time is valuable and they don't appreciate it being wasted for a purpose that doesn't seem to benefit them in any way. But as the day wore on and customer after customer spilled their vitriol over me, I went from sympathetic to apathetic to wishing I'd doubled up on my blood pressure medicine before coming in that day. I simply pasted a smile on my face, bit my tongue and reminded myself that as paying customers they had a right to voice their opinions and I was being paid to patiently stand there and listen.
One customer talked himself into a better frame of mind all by himself! At first he was angry, and I listened to his criticism in silence, nodding occasionally, so he couldn't accuse me of completely ignoring him. Once he had spilled his guts, he said, “But I know you had nothing to do with the decision to move things around.”
I nodded in agreement.
“And you probably have to shop here and be frustrated like the rest of us.”
“Very true,” I answered.
“And eventually we'll all learn where things are again.”
“Now you're talking...,” I said in agreement.
“And in the grand scheme of things, it doesn't really matter very much, does it?”
“Buddy, now you're singing my song!” I told him.
That was the point in a nutshell, as another customer told a fellow shopper he met in the aisle. He listened to her voice her complaints to anyone who was near as long as he could take it. Then he turned to her, a complete stranger, and said, “Listen, I was diagnosed with Parkinson's Disease yesterday, and today you're upset because you can't find where they put the spaghetti? I don't even want to hear it.” He noted her subdued silence as he turned and went on his way.
It's a matter of perspective, for sure. And sometimes we simply need to similarly confront our pessimism head on and remind ourselves of what is truly important in life. While an extended shopping venture is a frustrating inconvenience, it is not the end of the world. We would realize that if we for a moment we shelved our complaints and focused our eyes on all that we have to be thankful for. For starters we could be grateful that we have the ability to come to the store and shop, money in our pockets with which to buy food, and such an abundance of goods that finding one particular item in their midst becomes a game instead of a chore. When we change the way we look at things, suddenly the overstocked shelves that seemed to be a curse we now view as overflowing with blessings from which we get to choose.
Usually the things we complain about aren't the real issue; rather they reveal the existence of a deeper problem on the inside. We're not really looking for items on grocery shelves per se. Instead, we're searching for the joy in our hearts that we lost somewhere along life's way. Everything that comes out of our mouths, regardless of where we are, just indicates its absence.
Each day following the recent remodel, the manager at our store assigned one of the cashiers to roam the aisles with no other job than to help the customers find the items they needed. Several times that was my assignment, and I walked the aisles sporting a black sash with the word “INFORMATION” in bold white letters across the front and a map of the store in my hand. My task was to find shoppers who looked lost, and together we would locate what they were looking for.
If you're searching for joy, I can help you with that, as well. The trick to finding it lies in wearing a special pair of spectacles. Put on your gratitude glasses and see not just your shopping trip but your life in a whole new light.
“So here's what I want you to do, God helping you: Take your everyday, ordinary life – your sleeping, eating, going-to-work, and walking-around life – and place it before God as an offering. Embracing what God does for you is the best thing you can do for him. Don't become so well-adjusted to your culture that you fit into it without even thinking. Instead, fix your attention on God. You'll be changed from the inside out. Readily recognize what he wants from you, and quickly respond to it. Unlike the culture around you, always dragging you down to its level of immaturity, God brings the best out of you, develops well-formed maturity in you.”
(Romans 12:1-2 MSG)